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THOUGHTS

Today, wherever you go, carry the intention of peace, love, and harmony in your heart.

HAPPY CUSTOMERS

At a time when it’s easy to have a two-way dialogue with your customers, it’s important to truly listen. When listening to your customers, take into account what changes your organization should make from this feedback, and then follow through. Your customers are the lifeblood of your organization, and not dealing with the reasonable requests could cause backlash.

Use the following methods to gather feedback from your customers:

  • Surveys

  • Focus Groups

  • Observation

  • Point of Sale

  • Customer Service

  • Social Media

  • Communities and Groups

  • Email and Web Forms

Happy customers who get their issue resolved tell 4 to 6 people about their experience. So that’s a way to significantly influence the word of mouth about your business. Don’t act as a nameless or faceless business; genuinely talk with your customers as a person representing the business. Address your customers by name, and tell them your name at the very beginning of your interaction.

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